Rocky mountain atv/mc
Just wanted to share a good experience I had today with RMATVMC. I purchased a Klim Mohave jersey on 4-1-13, finally had the chance to wear it on 4-14-13 washed it the next day and the stitching was coming out of the elastic on the sleeve. Had to send a picture of the jersey to the warranty dept. They called back within just a couple of hours and said they are sending out a replacement and that I did not need to send the defective jersey back. Kudos to RMATVMC I did not expect that. Great customer service.
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I use those guys and Motosports Outlet all the time...never have had any problems! |
RMATVMC is the best. They're fully invested in our sport. They do periodic trail maintenance and have even adopted a section of I-70 near the White Wash recreation area and also a section of HWY 191 north of Moab. And as was mentioned, the customer support is top notch. ...If only they sold GasGas stuff.
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I try to support my local dealer. I want him to stay in business.
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Has anyone found local dealers can compete with RMC on tire prices. I buy the majority of parts and gear local but tires are way off on price. Does a dealer need volume to compete?
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What a coincidence...
May not sound like much, but Thursday I received a package with some "extra" fork seals that just happened to fit my bike. I spend a lot of money w/ RMATV, so I got on their online chat box, told them of the mistake, and that I'd be happy to ship them back. They told me to consider them a gift. I have had 1 order take longer than 3 business days and Ive probably made 20 or so orders from them. They are a stand up company. No wonder they are ranked so high by bizrate!
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