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Old 12-05-2017, 07:56 PM
Mark Berg - CPD's Avatar
Mark Berg - CPD Mark Berg - CPD is offline
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Join Date: Aug 2006
Location: All over Minnesota
Posts: 390
Default Tech Bulletin

In the new world of social media, instant response, and hidden identities, along with the crazy political world of lies, democrats, versus republicans and everything in between that is considered fake news.

Let me stress again that there has indeed been a fix for some of the new 18's that are starting electric start issues.

#1. A tech bulletin to our dealer network was sent on November 14th. We have emailed several times and it is the first item dealers see when logging into our dealer portal. We will start calling EVERY dealer starting tomorrow to speak directly to the service manager of each location as it would appear that some communication isn't getting to the customers that are experiencing a starting issue. (or there are those that just want to continue a dead end thread to see whose buttons they can push)

#2. There was and is no intent AT ALL of deceiving anyone or ignoring the situation as some had previously claimed. Again, tech bulletin was released in North America in the middle of November after extensive testing, research and communication between the factory, ourselves and some dealers that sampled our simple repair.

#3. Most all of the bikes after the simple first two tech repairs do and are starting great. If after the AUTHORIZED DEALER has accomplished the first two tech updates, and the bike will not start, there is a 3rd step that will be the final resolve.

#4. Please allow time for this tech bulletin to happen at your dealership.

#5. GasGas will stand by our warranty to the fullest in comparison to any other manufacturer. We are trying to catch up on those bikes on show room floors and hope all resolved very soon.

#6. New containers on the ocean already have the updated starter as well.

#7. If for some reason you wish to continue disbelief or have conspiracy theories, please private PM me so we can have that discussion. The previous thread was closed by the moderators because it had ran its course and the fix is out there.
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