With the Technoresarch VDSTS you can get two versions of software. A pro version or a standard version. The standard version just requires the correct cable and adaptor box to work. The pro version needs a dongle or hardware key to work. The software maybe looking for that.
If you think the software and cable are compatible then the first thing to check in the program is that you have the correct com port selected. On the menu bar select "communication", then select "Port setting" and set the port number of the serial port you are using.
Then to check if the programe is connecting to the cable, go to "Veiw" on the tool bar and click on "Vehicle Interface cable properties". These menus are in my version of software and as yours is probably earlier the names and position of menu commands my be dfferent.
If you want you can download the latest version of software from the Technoresearch site, for free.
Hope this helps, Stu
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