Boy, I cause all kinds of problems, don't I? Your computer crashes the DAY I place an order, then it pops again when I ask for a tracking number. Sorry.
I found success with Malwarebytes as well as Spy Bot. I also use the MS Security Essentials. Understand that I am a home user. If you pay for a service, then you need to contact that provider. They should have a 24 hour line as most businesses run 24 hours a day and updates usually happen Friday 5 PM to Monday 5 AM.
Good luck!
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Phil
(New bike pending...)
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