I had two Trail Techs (traditional models) crack and go south, as well. In addition, these units were (and are) extremely allergic to any level of moisture greater than a sneeze.
To continue, I contacted Trail Tech and was told to return both units for evaluation. I did as requested. In the end, Trail Tech honored both broken units by replacing both broken units, at no charge. Turnaround time was fairly quick; in addition, the service rep was extremely polite and eager to help. I would again buy Trail Tech on the basis of their superior commitment to customer service and satisfaction—seemingly, a commodity in short supply these days.
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