is it just me?!

[tommo]

Is it just me or is it really hard to get parts from gasgas uk?!
Im doing a lot of work on a ec 300 at the moment and i've had so many probs with them:

First order didn't have full address on it so i had to get it from TNT's yard which is miles away
When i opened the box an item was missing although i'd been charged for it
When the second order came the previously missing item was present but i'd been charged for it again!
I've just opened the latest lot of spares and im missing 3 items and have no idea if i've been charged for them 'cos this time most of the parts are listed in spanish!!!!!